As of January 1st, 2018, SNOCOM and SNOPAC have merged into one agency, Snohomish County 911. The home for Snohomish County 911 is  WWW.SNO911.ORG. The SNOCOM and SNOPAC websites will remain online for a period of time in order to help get the word out that we have consolidated. The old sites will no longer be updated, so please use the new site for the lastest information about Snohomish County 911.


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Snohomish County 911 is now ready to accept text messages. A Voice call is the preferred method of contact in almost all cases. But there are times when it is needed or appropriate, and we are here to help. According to the Seattle Hearing, Speech and Deafness Center there are an estimated 24,367 citizens in Snohomish County with hearing difficulties and over 4,000 in the cities in which SNOCOM serves.



WHO should text?

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Use text to 911 if:

  • You cannot hear or speak clearly
  • You are having a medical emergency and can no longer speak
  • Speaking out loud would put you in danger

WHY not text to 911?

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There are more limitations with texting as compared to a voice call:

  • A text or data plan is required to text to 911. Ensure texting service is activated on your cell phone plan.
  • Text to 911 is not available if your cell phone is roaming
  • Location information for a text to 911 is not currently equal to a voice call
  • Text messages can take longer to receive, may be delayed, or may not be received
  • Text to 911 must be done in the English language
  • Text to 911 is not yet available state wide. You should get an automated reply if your text is not delivered.
  • 911 does not currently accept photos or videos sent by text message.
  • Never text and drive!


WHAT to text 911?

Begin with the address and type of emergency

  • Don’t use slang. Use full words. Use only letters and numbers
  • Answer the 911 call takers questions immediately
  • Stay with your phone and follow the 911 call takers instructions


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Your ability to access 911 via text may be impacted by periods of heavy call volume, priority of calls, staffing levels, available service areas, timing of  delivery of text messages, and ability to determine the actual location of the texter and/or event. You should only text 911 when it is not possible to call from  a phone. The providers of 911 services are not responsible for any problems you may encounter accessing 911 via text message.

Snohomish County 911 service providers are: SNOCOM, SNOPAC, and Washington State Patrol.

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