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As of January 1st, 2018, SNOCOM and SNOPAC have merged into one agency, Snohomish County 911. The home for Snohomish County 911 is  WWW.SNO911.ORG. The SNOCOM and SNOPAC websites will remain online for a period of time in order to help get the word out that we have consolidated. The old sites will no longer be updated, so please use the new site for the lastest information about Snohomish County 911.


-Dispatcher Applicants must meet the following qualifications:

  • Must have a high school diploma or GED
  • The ability to type 35 wpm with 90% accuracy
  • Must score a minimum of 70% on Dispatcher testing through Public Safety Testing.
  • Must be able to pass a polygraph, and psychological examination and extensive background check
  • Must be willing to consent to a drug screen and a hearing test

SNOCOM currently contracts with Public Safety Testing to provide our initial candidate screening and testing.  You must go through them to apply for a dispatcher position. Click the link below to apply.

Apply now at


-Position Summary

  • The job of a Dispatcher is a professional position.
  • In order to train employees to perform the task required, SNOCOM provides formal classroom training, on-the-job training, and self-directed study. Employees receive intensive training in taking and processing calls for law enforcement, fire and medical services; and in dispatching units for law enforcement, fire and medical services.
  • Work is performed with speed and accuracy under closely supervised situations and requires a high degree of computer keyboard proficiency. This position requires the ability to make effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations and procedures.
  • Employees must communicate effectively in English with medical, fire, and law enforcement personnel and must speak clearly enough to be understood over a two-way telecommunications system.


Candidate Profile
The ideal candidate for a SNOCOM Dispatcher would possess the following qualities:

  • Good decision making skills
  • Evaluates situations quickly and responds
  • Able to prioritize
  • Excellent verbal and written skills
  • Good problem solving skills
  • Retain relevant information
  • Good multi-tasking skills
  • Good memorization skills
  • Deal maturely and courteously with citizens, other emergency workers, and co-workers
  • Good listener
  • Physically able to operate a variety of technological devices
  • Demonstrate sensitivity to feelings of others
  • Good judgment
  • Excellent reading speed and comprehension
  • Able to accept feedback constructively
  • Adapts well to rapidly changing situations
  • Calm in crisis
  • Confident
  • Takes pride in work
  • Organized
  • Patient
  • Good social skills
  • Sense of humor
  • Able to control personal emotional responses and act appropriately under high levels of personal stress


Benefits & Work Environment

  • SNOCOM Dispatchers are members of the SNOCOM Dispatchers Association bargaining unit.
  • There is a one-year probation period.
  • Since our facility operates 24-hours a day, 7 days a week, Dispatchers are required to work any assigned shifts, including evenings, nights, holidays, and/or weekends. You may receive phone calls when not on duty offering overtime opportunities or asking a question from your previous shift.
  • Work schedules vary: The majority of positions work eight hours a day, six days on and three days off.
  • Shifts are decided by seniority during a shift bid process that occurs once a year. (This may not apply to employees in training.) There is currently no shift differential pay.
  • Employees accrue vacation leave each month at a varying rate depending on length of employment. New Employees start at 96 hours a year. (New employees are generally not eligible to use any vacation time until they have completed their 12th month of employment.).
  • Vacation is based on seniority and assigned after an annual vacation sign-up process. After assignment is completed, all vacation requests are on a first come first serve basis.
  • Employees accrue sick leave at the rate of 8 hours per month.
  • You will become a member of the Public Employment Retirement System (PERS).
  • Employees may voluntarily participate in a deferred compensation plan. This plan is to assist employees in augmenting retirement funds.
  • There are mandatory overtime assignments. Usually an employee will be mandatoried to come in four hours before regular shift or stay four hours after the regular shift has ended. You generally will not be mandatoried on your days off.
  • Opportunities for continuing education include: hostage negotiation, critical incident, high angle rescue, etc. There is at times mandatory required training for all employees.



Applicant Documents

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